Overview

At Pruchen.com, we are dedicated to offering high-quality beauty and skincare products. Your satisfaction is our priority. If you are not completely happy with your purchase, our Refund and Return Policy will guide you through the process.

Eligibility for Returns

Items purchased from pruchen.com can be returned within 30 days of delivery. To be eligible for a return, products must be unused, unopened, and in their original packaging.

Non-returnable Items

The following items cannot be returned:

• • Used or opened skincare and beauty products
  • Items without original packaging
  • Custom or personalized products
  • Gift cards

Return Process

To initiate a return, please contact our customer service team at info@pruchen.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 days. Please note that original shipping costs are non-refundable.

Exchanges

If you need to exchange a product, please contact us. Exchanges are subject to product availability and must meet the same conditions as returns (unused, unopened, and in original packaging).

Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our Refund and Return Policy, please contact us at: info@pruchen.com